Haven’t travelled to Johor Bahru in a long time? Here’s everything you’ll need to know about the JB E-gate.

Crossing the Singapore-JB border has always been a nightmare on weekend mornings. That is until the implementation the JB E-gate.

Before embarking on your holiday, equip yourself with this comprehensive guide covering everything you need to know about utilising JB’s E-gates. From eligibility requirements to step-by-step procedures, we’ve got you covered for a smooth and seamless travel experience.

JB E-gate — How does it work?

With the Malaysia Automated Clearance System 2.0 (MACS 2.0) Initiative, Singaporean travellers can now expedite their immigration process at both the Causeway and Tuas land entry points, making your JB getaways more convenient.

What the queues were like at JB Sentral before the implementation of the JB e-gate
Long queues at JB checkpoint. Photo: CNA

How to use the JB E-gate to cross the border

It’s simple! Simply grab your passport and scan it at the JB E-gate.

There is a slight difference from how it was when the JB E-gate was first implemented in February 2023.

How it was back in 2023

Back then, travellers had to submit a form on the Malaysia Digital Arrival Card (MDAC) website within three days of their arrival date.

  1. Submit the Malaysia Digital Arrival Card (MDAC) at least three days before your arrival
    To ensure a smooth entry into Malaysia, it is crucial to submit the Malaysia Digital Arrival Card (MDAC) online at least three days prior to your arrival. For example, if you plan to visit Malaysia on 3 August, the earliest you can submit the MDAC is 1 August. You can submit the MDAC here.
  1. One-time enrollment at the Malaysia Immigration E-Gate
    Upon your initial entry following MDAC submission, a one-time verification process is required. Visit the designated manual counter, where your passport will be registered in the system. This registration enables you to utilise the e-gate directly on subsequent trips, eliminating the need to visit the manual counter again. Do note that you’ll have to submit the MDAC at least three days prior to your arrival each time you plan to use the E-gates.

Eligibility criteria for JB E-gate

To enjoy the convenience of JB’s E-gate system, you must meet the following eligibility criteria:

  1. Singapore Citizens: At present, the e-gate system is exclusively accessible to Singaporean passport holders, streamlining the process for fellow citizens.
  2. E-Passport (Biometric passport): Ensure that your passport is an e-passport equipped with biometric technology, allowing for seamless verification. Additionally, ensure that your passport has a minimum validity of three months remaining to comply with entry regulations.
  3. Minimum height requirement: To utilise the e-gate system, individuals must meet a minimum height of 120cm.

If you meet these three requirements, you’ll be able to take full advantage of JB’s e-gate system and breeze through immigration, saving valuable time that can be spent shopping and eating your heart out!

Photo: Onn Hafiz Ghazi / Facebook

Just like that, you’re all set!

Before you go, do keep in mind that although the JB E-gates generally operate smoothly for Singaporean passports, occasional technical glitches may occur.

In the unlikely event that you encounter a malfunctioning E-gate, don’t worry! Simply proceed to another available E-gate or join the queue at the manual counter for assistance (let’s hope this remains a rare occurrence). With these contingency options in mind, it’s time to gather your friends, seize the opportunity, and start planning your exciting adventure in the vibrant city just across the border.

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